HOW DO I KNOW I'M DEALING WITH A TRUSTWORTHY BUSINESS?

We realize that some customers may be uncomfortable making purchases from online stores.
Thus we have taken some steps (SAFE) to provide reassurement to our potential future customers that we are a trustworthy business with a high amount of integrity and honesty:

S -SEE our Privacy Policy for your rights as a consumer concerning your privacy and how we utilize your information

A -ACKNOWLEDGE this website as a legitimate business by verifying our membership with The International Bureau of Certified Internet Merchants, a well established global organization with members from all over the world. Click our Trust Seal below!

F -FEEDBACK and glowing comments from happy satisfied customers can be seen on Etsy, an international marketplace for handcrafted goods, where designer Cheri's creations are featured and purchases are made by Etsy shoppers. Read their comments here!

E -ENQUIRE further if you have any doubts. Our contact information is above. We'd love to hear from you and address any concerns you may have.

HOW DO I ORDER?

1. Choose your style from any one of our in stock items or go choose Custom Designs to select colors of materials! If you would like additional photos of items, contact us!

2. Ensure that you are ordering your item in the currency of your choice-Choose your Boutique - American or Canadian -this option is selected on the homepage of our shop or click the links.

3. Create your new account with us if you're a new customer, or login if you're a returning customer.Add the item(s) to your shopping bag and place your order. SELECT your shipping method. (see Shipping Options)

4. Once you're satisfied with your your order, checkout and submit your payment.

5. Payment is processed SAFELY and SECURLY through your account. Print your invoice out for your proof of purchase. PLEASE NOTE: This website does not process credit payments or collect credit card information. Your Paypal account will process payment.

6. You will receive a confirmation memo to your email address provided. Once your item is shipped, a tracking number will be emailed to you for the parcel. (see Shipping for more information)

WHAT ABOUT DAMAGED ITEMS?

We strive to ensure your precious jewelry piece is very carefully packaged with utmost care. Due to the delicate nature of these fine handmade goods, there may occasional mishaps in the shipping process.

We ask that you open your package immediately upon receipt and inspect all the items.
Please notify us within three business days by email of any damaged goods.

WHAT'S YOUR RETURN POLICY?

Here at EleganzByCheri, we are completely confident that you'll be very happy with your purchase and the quality of our creations!

However if you are not completely satisfied, we will issue a full refund less the cost of shipping as long as the item(s) are received within 30 days of the purchase date in original condition.

We do not offer returns on Custom made one-of-a kind items, as these items are made to order. We do everything possible to ensure the item you purchase will meet your needs and expectations prior to shipping any completed custom piece.

If even after you receive your custom piece, you may require additional changes or alterations, email us or phone
905-579-3981 to discuss your concerns. We will do whatever we can to ensure you're 100% happy with your order!

WHAT'S YOUR RETURN PROCEDURE?

If you wish to return any item you have received, please email us immediately with your paypal invoice number or contact us at 905-579-3981. We will issue return instructions and provide confirmation.

Please return your item to our mailing address:

Eleganz By Cheri Enterprises
1028 Highbrooke Court
Oshawa Ontario Canada L1K 2K6

OUR PRIVACY POLICY

• We do not disclose your personal data to our subsidiaries, third parties or other organizations.


• Your information is kept in strict confidence while using our website.


• We collect the personal data that you may volunteer while using our services simply for administering your account and enhancing the customer service experience.


• If you have any concerns about your privacy, or would like to request that we remove any records of your personal information retained on our account database, please contact us in writing by email here, and we will comply with your request.